Tuesday, September 28, 2004

Filtering Run Amok

The librarian in me cringes at the thought of filtering information, but the practical person realizes that there's an argument for blocking some information on the Internet from minors. There's a lot of offensive content out there. Let's not even get into the topic of who should be making the judgment as to what's offensive, but a case can be made for (and against) filtering.

But let's not get carried away.

I routinely buy a couple of pizzas every Sunday evening. Not only does that cover dinner, it provides me with lunch to pack for a few days. I've been doing this for years, and the manager of my local Pizza Hut knows me (and knows my regular order). "Dick, right? A stuffed crust pepperoni and a stuffed crust onion? Twenty minutes."

She told me a couple of weeks ago that she didn't understand why the store's phone system (which is tied into a database of customers) couldn't remember my name. "Each time, I key in your name, Dick, and save it. But when you call again and I key in your phone number, the name doesn't come up."

"Try keying in Richard," I suggested.

When I returned the following week, she was grinning. "You were right. Richard worked."

Geez, don't the Pizza Hut programmers have something better to do with their time than implement strategies to keep potentially off-color content out of their customer database?

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